FAQ

Geoff at HeyNow Hi-Fi brings over three decades of unparalleled expertise in the Hi-Fi retail space. Renowned for his deep understanding and passion for audio, Geoff is not just a seller; he's your trusted advisor in the world of Hi-Fi.

In the heart of St. Kilda, a mere 7km from Melbourne's bustling CBD, you'll discover HeyNow Hi-Fi's appointment-only boutique showroom. It's not just a store; it's an experience crafted for those who appreciate exceptional audio. Geoff's friendly persona and wealth of knowledge create an atmosphere where you can confidently explore and choose.

Step into our curated space, where each brand and product is meticulously selected to offer you the best in audio quality. From the showroom to our online platform, navigating through our carefully chosen lineup of brands and products is a seamless journey.

We understand the value of convenience, so we offer easy access to Geoff. Geoff is always within reach whether you prefer a face-to-face consultation at our boutique showroom or a quick online purchase. Your Hi-Fi experience begins with HeyNow Hi-Fi – where expertise meets excellence.

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At HeyNow Hi-Fi, we believe in transparency and ensuring your shopping experience is not only secure but also free from additional fees. We proudly accept major credit cards, including VISA, Mastercard, and American Express, allowing you to choose the card that suits you best without incurring any extra charges.

Our fee-free philosophy extends to alternative payment options like ZipPay, Afterpay, and PayPal. We want you to have the freedom to use your preferred payment method without worrying about additional costs. Your satisfaction is our priority, and providing a hassle-free payment experience is our commitment to you.

Rest assured, at HeyNow Hi-Fi, your chosen payment method won't come with any hidden fees. If you have any questions or if there's anything else we can assist you with, feel free to reach out. Your seamless and enjoyable shopping experience, free from additional charges, is our promise to you.

Thank you for choosing HeyNow Hi-Fi, where your preferences, security, and satisfaction are our top priorities.

At HeyNow Hi-Fi, we understand that your dream audio setup might require a bit of time to achieve. That's why we're pleased to offer LayBy as a flexible payment option, allowing you to secure the products you desire with ease.

Our Layby process is simple – make a 20% deposit, and you'll have a minimum of 3 months to pay off the balance. To ensure flexibility, we require minimum monthly payments to keep your Layby active. This way, you can tailor the payment plan to suit your budget and timeline. Laybys can be paid out by your credit card , EFT payments into the HeyNow Hi-Fi account and also PayPal.

Rest assured, your chosen products will be reserved exclusively for you during the LayBy period. Once the final payment is made, the product is released to you, ready to enhance your audio experience.

If you have any questions about our LayBy option or if there's anything else we can assist you with, feel free to reach out. HeyNow Hi-Fi is committed to providing you with a personalized and convenient shopping experience.

Thank you for choosing HeyNow Hi-Fi, where your audio aspirations are met with flexibility and understanding.

At [HeyNow Hi-Fi], your privacy is our top priority. We are committed to ensuring the confidentiality and security of your personal information. This privacy policy outlines how we collect, use, and protect your data.

Last Updated: 01/23/2024

We only collect essential information to provide a seamless and personalised experience. This may include:

• Personal details (name, contact information)
• Billing and shipping information
• Purchase history
• Preferences and communication preferences

Your information is used to:

• Process and fulfill your orders.
• Personalize your shopping experience.
• Communicate important updates and offers.
• Improve our products and services.

We employ robust security measures to protect your information from unauthorized access. Your data is encrypted and stored securely, ensuring your peace of mind.

We take your credit card security seriously. We do not store your credit card information on our servers. Your payment details are processed securely through trusted and certified payment gateways. This means that your credit card information is never stored or accessible to our system.

Rest assured, we do not sell, trade, or transfer your information to outside parties. Your trust is invaluable to us, and we prioritize safeguarding your privacy.

Our website may use cookies to enhance your browsing experience. These are used for statistical purposes and to improve our site's functionality. You can manage your cookie preferences in your browser settings.

By using our website, you consent to our privacy policy. If we make any updates, we will notify you, and your continued use will imply acceptance of the revised policy.

If you have any questions or concerns about privacy, contact our dedicated customer support team at [geoff@heynowhifi.com.au]. We are here to assist you.

Thank you for choosing [HeyNow Hi-Fi]. Your trust is the foundation of our relationship, and we are committed to respecting and protecting your privacy.

At HeyNow Hi-Fi, we are committed to prioritizing customer satisfaction and ensuring a seamless shopping experience. Our Returns Policy has been carefully crafted to uphold fairness and transparency, aligning with our dedication as a retailer.

Last Updated: 01/23/2024

We stand firmly behind the quality of our products. If, for any reason, you find yourself not completely satisfied with your purchase, you have the flexibility to return it within 14 days of receipt for a full refund or exchange. It is important to note that the returned item must be in its original condition, inclusive of all packaging and accessories.

To initiate a return, kindly contact our Customer Service team at [geoff@heynowhifi.com.au] with your order number and details of the item you wish to return. Our experienced team will guide you through the process, providing further instructions and issuing a return authorization.

In our commitment to maintaining competitive pricing and safeguarding the interests of both the retailer and the customer, a restocking fee may be applicable on certain returns. This fee is designed to cover the costs associated with processing and restocking the returned item. The restocking fee, if applicable, will be transparently communicated during the return authorization process.

• The fee is a percentage of the original product's purchase price and is determined based on the condition of the returned item.
• Restocking fees are typically applied when the returned item is in good condition but requires re-evaluation, repackaging, and verification before reintroduction into our inventory.
• Special order items are generally non-returnable, unless they arrive damaged or defective, in which case, our standard return policy applies.
• Restocking fees for special orders aim to offset the expenses tied to securing and managing these unique items, allowing us to offer a diverse range of products tailored to our customers' distinct needs.

We understand that special orders require thoughtful consideration, and our objective is to maintain transparency and fairness in our policies. Should you have any questions or concerns about restocking fees for special orders, please do not hesitate to contact our Customer Service team for further assistance. Your understanding and cooperation contribute to our ability to deliver exceptional service tailored to your specific requirements.

• Items must be in their original, unused condition.
• All packaging, including manuals, accessories, and promotional items, must be returned.
• The return must be initiated within 14 days of receiving the product.

• Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.
• We recommend using a trackable shipping service for returns.

• Refunds will be processed within 5 business days of receiving the returned item.
• The refund will be issued to the original payment method.

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If you receive a damaged or defective item, please get in touch with us immediately. We will promptly arrange for a replacement or issue a full refund, covering return shipping costs.

By choosing to shop with HeyNow Hi-Fi, you agree to adhere to our Returns Policy. This policy is subject to change without prior notice; however, any modifications will not impact existing orders. For any inquiries or concerns, please reach out to our Customer Service team.

HeyNow Hi-Fi proudly offers nationwide shipping, covering every corner of Australia, including all states, territories, and regional addresses both residential and commercial.

Upon placing your order, our dedicated team immediately initiates processing for swift fulfillment. Upon dispatch, you'll receive a prompt email notification indicating whether your order is en route (for shipping) or ready for collection (for Click & Collect). Ordinarily, streamlined order processing takes around two days, assuming the item is in stock. If time sensitivity is a concern, please reach out before placing your order.

In the rare event of unforeseen delays, our commitment to customer satisfaction remains unwavering. In such instances, a complete refund will be promptly issued through the original payment method.

Following dispatch, an immediate email notification will apprise you of the shipment status, whether in transit (for shipping) or ready for collection (for Click & Collect). Typically, order processing takes approximately two days, contingent upon product availability. Urgency concerns? Kindly contact us before placing your order. In the rare instance of any delays, a prompt and full refund will be processed using the original payment method.

Once notified, detailed shipping particulars, including the carrier and tracking number, will be furnished in the email. Use this information to effortlessly track your order through the provided link or within the "My Order" section of your account on our website. Please allow a 48-hour window from the shipping notification before attempting to track your order, ensuring optimal synchronization with updates in the Australia Post system.

All orders and packages emanate from HeyNow Hi-Fi's Melbourne warehouses or the authorized Australian importers.

Enjoy complimentary shipping for orders surpassing $100. For orders below this threshold, a nominal flat fee of $10 will be levied at the checkout. Our commitment to transparent pricing guarantees a seamless and straightforward experience for our valued customers.

The variety of choices on HeyNow Hi-Fi's website is a deliberate effort to provide customers with a comprehensive selection of high-quality audio and electronic products. Here are a few reasons for the extensive product range:

1. Catering to Diverse Preferences: People have different preferences when it comes to audio equipment. Some may prefer high-end speakers for a home theater setup, while others may be looking for compact headphones for personal use. The wide range of choices allows HeyNow Hi-Fi to cater to diverse customer preferences and needs.
2. Meeting Different Use Cases: Audio and electronic products serve various purposes, from professional studio use to casual home entertainment. HeyNow Hi-Fi's extensive product range ensures that customers can find products suitable for different use cases, whether it's for music production, gaming, or everyday listening.
3. Accommodating Budget Variances: Customers often have different budget constraints. HeyNow Hi-Fi offers products at various price points, allowing customers to find options that align with their budget while still maintaining a focus on quality and performance.
4. Staying Up-to-Date with Technology: The tech industry evolves rapidly, introducing new features and innovations regularly. HeyNow Hi-Fi's diverse product range reflects their commitment to staying current with technological advancements, ensuring that customers have access to the latest and most advanced audio equipment.
5. Providing Comprehensive Solutions: HeyNow Hi-Fi aims to be a one-stop- shop for audio enthusiasts. By offering a wide range of products, they can provide comprehensive solutions for customers looking to build or upgrade their audio setups, encompassing everything from speakers and headphones to amplifiers and accessories.
6. Customer Satisfaction: Providing a broad selection allows customers to find products that truly meet their needs and expectations. This contributes to higher customer satisfaction as individuals can choose products tailored to their specific requirements.

In summary, the extensive choices on HeyNow Hi-Fi's website are designed to accommodate the diverse preferences, use cases, and budget considerations of their customers. It reflects their commitment to providing a comprehensive and satisfying shopping experience for audio enthusiasts.

Narrowing down options on HeyNow Hi-Fi's website can be made easier and more efficient by utilizing various filters. Filters are essential tools that allow you to refine your search based on specific criteria, helping you find products that align with your preferences and requirements. Here's how you can effectively use filters:

1. Category Filters: Start by narrowing down your search to specific product categories. HeyNow Hi-Fi likely offers a range of products, including speakers, headphones, amplifiers, and more. Select the category that best fits your needs.
2. Brand Filters: If you have a preference for specific brands, use brand filters to focus on products from those manufacturers. This is particularly useful if you have had positive experiences with certain brands or are looking for a product that matches your existing setup.
3. Price Range Filters: Set a budget by using price range filters. This ensures that you only see products within your budget, making the decision-making process more manageable and preventing you from overspending.
4. Feature Filters: Identify the features that matter most to you. For example, if you're looking for wireless headphones or speakers with specific connectivity options, use feature filters to narrow down the options based on these criteria.
5. Rating and Reviews Filters: Pay attention to customer ratings and reviews. Filters that allow you to view products based on user ratings or customer reviews can provide valuable insights into the performance and satisfaction level of a product.
6. Availability Filters: If you need a product quickly, use filters to show only items that are currently in stock. This can save you time by excluding products that may have longer delivery times or are temporarily out of stock.
7. New Arrivals or Best Sellers Filters: If you're interested in the latest products or those highly recommended by others, utilize filters for new arrivals or best sellers to streamline your options.
8. Technical Specifications Filters: If you have specific technical requirements, such as speaker wattage or headphone impedance, use technical specification filters to refine your search based on these criteria.

You can tailor your search to match your unique preferences and needs by strategically combining these filters. This approach makes the shopping experience more focused, efficient, and enjoyable, helping you quickly find the perfect audio equipment on HeyNow Hi-Fi's website.

Contact our expert, Geoff! Whether you're narrowing down options, have specific questions, or need tailored recommendations, Geoff is here to help. Feel free to call him at [03 95250022] for expert guidance on choosing the ideal audio equipment for your needs. Your satisfaction is our priority, and Geoff is ready to assist you every step of the way.